Refund policy

Return and Refund Policy
Last updated: 29 October 2026
At GRIPAY, we aim to provide high-quality digital fitness programmes, training plans and personalised coaching services.
Digital Products and Services
Our products are delivered digitally. No physical goods are shipped.
Customers are entitled to statutory cancellation rights under applicable UK consumer law.
14-Day Cancellation Rights
You generally have 14 days from the date of purchase to cancel a digital content or coaching service contract without providing a reason.
For digital content supplied immediately, your statutory cancellation right may end once the content has been supplied, but only where you have expressly consented to supply beginning during the cancellation period and acknowledged that you will lose that right.
For coaching services, you may request that services begin within the 14-day cancellation period. If you subsequently cancel during that period, you may be required to pay a proportionate amount for services already provided, where the applicable legal requirements have been met.
If the coaching service has been fully performed during the cancellation period following the necessary express request and acknowledgement, the statutory right to cancel may end.
Refund Eligibility
Refunds will be provided where required by law, including where digital content or services are faulty, not as described, or not supplied as agreed.
For eligible cancellations, refunds will be issued within 14 days of receiving the cancellation notice, using the original payment method unless otherwise agreed.
How to Request a Cancellation or Refund
Please contact us using the email address published on our Contact Information page and include your order number, purchase date and request details.
Statutory Rights
Nothing in this policy excludes or limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
Trading name: GRIPAY
Business type: Independent sole trader, United Kingdom