Shipping policy

Digital Delivery Policy
Last updated: 29 October 2026
GRIPAY specialises in digital fitness programmes and online coaching services.
No Physical Shipping
All products and services currently offered through our website are delivered digitally.
No physical goods are shipped, and no postal shipping charges apply.
Delivery of Digital Programmes
After successful payment, customers receive an order confirmation by email.
Digital programmes are delivered electronically according to the arrangements and timescales shown on the relevant product page.
Personalised Coaching Plans
Personalised training programmes may require information about the customer’s fitness goals, experience, preferences and training availability.
Preparation and delivery times will be communicated before purchase.
Delivery Issues
If you have not received your purchased programme or the agreed service within the stated timeframe, please contact us through our published support contact details.
We will investigate the issue and provide assistance in accordance with applicable consumer law.
International Customers
Digital services may be available to customers outside the United Kingdom, subject to any geographical restrictions disclosed before purchase.